Terms & Conditions
Terms and Conditions
Effective Date: 1st July, 2024
1. Introduction
Welcome to Rentsilo. These Terms and Conditions ("Terms") govern your use of our platform and services. By accessing or using our platform, you agree to comply with these Terms. If you do not agree, please do not use our platform.
2. Definitions
- Platform: The website and services provided by Rentsilo.
- User: Any individual or entity using our platform, including customers and vendors.
- Customer: A user who rents products from vendors through our platform.
- Vendor: A user who lists products for rental on our platform.
3. Account Registration
Eligibility: To use our platform, you must be at least 18 years old and capable of entering into a binding contract.
Account Information: You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.
Account Usage: You agree to use your account for lawful purposes only and to comply with all applicable laws and regulations.
4. Rental Process
Ordering: Customers can browse and rent products listed by vendors. Orders are subject to acceptance by the vendor.
Payment: Rentsilo does not process payment, neither does Rentsilo receive payment on behalf of customers.
Rental Period: The rental period begins when the customer receives the product and ends when the product is returned to the vendor.
Returns: Customers must return rented products in the same condition as received. Late returns may incur additional fees.
5. Vendor Responsibilities
Listings: Vendors must provide accurate and complete information about their products, including rental prices, availability, and terms.
Fulfillment: Vendors are responsible for fulfilling accepted orders and ensuring the quality and condition of rented products.
Compliance: Vendors must comply with all applicable laws and regulations related to their rental activities.
6. Fees and Payments
Service Fees: We may charge service fees to customers and vendors for using our platform. Details of such fees will be provided during the transaction process.
Payouts: Rentsilo does not receive funds on behalf of vendors.
7. Cancellations and Refunds
Customer Cancellations: Customers may cancel orders subject to the vendor's cancellation policy. Refunds, if any, will be processed according to the vendor's policy.
Vendor Cancellations: Vendors may cancel orders under certain circumstances. In such cases, customers will receive a full refund.
8. Dispute Resolution
Resolution Process: In the event of a dispute between customers and vendors, we encourage both parties to resolve the issue amicably. If a resolution cannot be reached, please contact our customer support team for assistance.
Mediation: We may offer mediation services to help resolve disputes, but we are not responsible for the actions of customers or vendors.
9. Limitation of Liability
Platform Use: Our platform is provided on an "as is" and "as available" basis. We do not guarantee the accuracy, completeness, or reliability of our platform or services.
No Liability: To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our platform or services.
10. Intellectual Property
Ownership: All content and materials on our platform, including text, graphics, logos, and software, are the property of Rentsilo or our licensors.
License: You are granted a limited, non-exclusive, non-transferable license to use our platform for its intended purposes.
Prohibited Use: You may not reproduce, distribute, or create derivative works from our content without our express written permission.
11. Privacy
Policy: Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using our platform, you consent to the practices described in our Privacy Policy.
12. Changes to Terms
Modifications: We may update these Terms from time to time. We will notify you of any significant changes by posting the new Terms on our platform and updating the effective date.
Acceptance: Your continued use of our platform after changes to the Terms constitutes your acceptance of the revised Terms.
13. Termination
By You: You may terminate your account at any time by contacting our customer support team.
By Us: We may suspend or terminate your account for any reason, including violations of these Terms or engaging in unlawful activities.
14. Governing Law
Jurisdiction: These Terms are governed by and construed in accordance with the laws of Ghana. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Ghana.
15. Contact Us
If you have any questions about these Terms or our platform, please contact us at:
Rentsilo LC
support@rentsilo.com